Service and Customer Satisfaction
At Heubach, customer satisfaction comes first. As a supplier of high-quality pigment and pigment preparation solutions we support our customers with tailor-made technical and consulting support.
We support our customers anywhere where pigments are in use. Our sites in Germany, the USA, India, and China ensure our ability to provide onsite support with all the benefits. This entails: developing solutions to meet specific customer requirements, short delivery times, and stocks that meet local requirements.
Active service centers at both the global and regional levels put us in close proximity to our customers, ensuring that we can provide them with the technical support that is essential for implementing customer-specific requirements and solutions.
- On-site support thanks to a global team of pigment experts
- Consulting and support for color- and product-specific issues
- Development of products, color formulations, and services in line with customers needs
- Fully equipped technical and analytical laboratories and centers
- Accelerated weathering tests (e. g. Xenon, QUV)
- Fast order processing and sample dispatch
- Organization of workshops for customers and partners
Corrosion Protection Performance Service
The performance of anti-corrosion pigment depends on a number of factors (binder agent system, base coat, formulation etc.) all of which can be demonstrated in practical tests. In our laboratories we investigate the corrosion behavior of our products in a variety of different binding agents.
Colorant and Tinting System Service
Our extensive team of technical specialists is happy to advise you on any questions relating to color service, product quality, and most importantly questions relating to tinting system components, ranging from their installation to an ongoing service package afterward.